All jewellery is packed safely and securely and should reach you in the same condition as it was when it left a-england.
If you are for any reason not entirely satisfied with your purchase we are happy to offer a 14 day full refund and exchange policy.
To arrange a return, or if the item you received is faulty, or is not what you originally ordered, please email firstname.lastname@example.org quoting the following:
We will then advise on how to proceed with the return.
All products to be returned must be carefully re-packaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of use. In this instance, the goods will be returned to the buyer at their own cost.
Please note, the return is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a secure delivery service. We cannot be held responsible for returns that are lost in transit. (Royal Mail Special Delivery can be used).
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
* earrings are exempt from refunds/exchanges due to hygiene reasons.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Refunds will be credited to your original method of payment. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.