a-england cannot refund or replace lost items until 15 working days after the date of despatch (30 days for international items) – this is when the Royal Mail
classes items as being lost.
International delivery – When items are sent to another country, your parcel is handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks.
Please note that we do not refund or replace items that are tracked as being delivered. a-england cannot be held responsible for goods that are lost or delayed in transit.